Returns: A whole new way of tracking returns and enabling partial cancellations
We’re introducing a big thing: Returns. With our new returns feature we introduce the concept of return orders. Return orders are created automatically when you or your customer initiate full cancellations or returns for individual products.
Upon completing a return order, the products in the return will automatically be removed from active billing. Or, if the return order consisted of only the remainder of the products, a subscription is automatically cancelled.
Return orders in Firmhouse work out-of-the box and provide you all the basic functionality to handle returns for your business. But if you’d like to hook up your existing return solution you can use our new webhooks events and our API to do so.
Partial returns via Self Service Center
Your customers can now pick which products in their subscription they want to cancel and return. And they can keep being subscribed the remaining ones on the same subscription. Previously cancelling a subscription meant that the whole subscription was cancelled. But no more!
This opens up the opportunity to introduce swapping logic, by cancelling one product, and then adding another one. Or to cancel and return short-term rentals but keep renting long-term products. All from one subscription.
Pausing and resuming subscriptions from SSC
Is your customer already stocked up on your products? Are they going on a vacation? Prevent waste and reduce churn.
We’ve made it possible for your customer to pause (and resume) their subscription via their Self Service Center. This feature is available for smart order-based projects and it can be enabled via the Self Service Center settings in the portal.
Pausing and resuming subscriptions from the Portal
While we now offer the possibility to self-service the pausing and resuming of subscriptions, we've also made it possible for all of our stores to do this directly from the Portal.
Product prices per country / currency
Selling products to multiple countries and currencies? You can now define multiple international prices per product. And you only have to use one single Firmhouse environment.
When creating or editing products, you can now add a price for each country that you’ve enabled in your project.
More Platform Updates & Improvements | March 2024
A selection of smaller updates and improvements we'd like to make sure you know about, these include:
Automatic rate limits for the Shopify API
Counter caches for subscriptions
Table-views get a bit more love
More portal/API control over the next billing date
Quickly get to know when a subscription started.
Improved API Response for CreateAsset mutation
An update to the Outstanding Invoices Report
Fixed Upcoming Order Notice bug
