The first step, before any collection should take place, is setting up a correct workflow for sending reminders to your customers. With Firmhouse, you set the right payment terms for your invoices and share reminders from our platform to customers when invoices are overdue. When needed, these reminders provide a paper trail that can be used to start a collection case.

We have partnered with Intrum for debt collection and provide an integration with their services. If you choose to contract Intrum for your debt collection, you can easily hand over a collection case for a non-paying customer and Intrum will initiate the agreed on collection process.

We have partnered with Intrum as it is one of the market leaders in debt collection. We believe that the brand does it "the right way." Together with non-paying customers, Intrum can set up the right agreements to pay debts, uniting both sides of the table. As well, it covers many markets. See full coverage.

We provide a legal framework as part of our module on setting up Intrum with the Firmhouse platform. This framework helps to ensure that Intrum is authorized to take the correct steps for debt collection of your non-paying accounts.

Upon request, we can provide the overview of debt collection pricing.