Over the coming weeks, we’re gradually rolling out updates to the out-of-self service features that our platform offers.
First up is a gradual visual update of our out-of-the-box hosted Self Service Center, we’re calling SSC 1.5. The 1.5 visual refresh features a more modern interface, easier access to typical functionality, and a personalized touch.
We’re introducing a new sleek blue default color scheme that lays the groundwork for future customization options, allowing you to soon personalize the SSC with your own brand colors.
We taking care to strike a balance to what we update and how any custom CSS you may have applied is affected. Please get in touch with us if you’d like to do a sanity check on what you may need to update.
What’s New?
1. Modern Interface: Enjoy a fresh, engaging look with standardized card layouts for a consistent feel across all devices.
2. Blue Theme: Our new color scheme sets the stage for future customization options that can incorporate your brand’s look&feel.
3. Improved Copy: We’ve improved our copy for clarity and added personal touches.
What’s Next?
Customization Features: In our upcoming updates, you’ll be able customize the look and feel of your Self Service Center with your own brand colors and style, without having to maintain custom CSS and other scripts.
Dashboard Enhancements: We’re working on making the dashboard more intuitive to use. Clearly presenting the contents of a subscription and the next order pricing breakdown including shipping costs and discounts.
More self service features: Search & browse and add multiple products at the same time, add repeated one-time products to an order, trigger ad-hoc features.
Going beyond the hosted SSC: We’re working on several nifty self serve features that will blend with your regular e-commerce pages. Providing even more options to purchase and subscribe to your products, without having to leave a page.
Improved shipping costs sync with Shopify
We now synchronize shipping costs from Shopify just in time before generating and charging for each order. This makes sure that every order generated will have the most up-to-date shipping costs as configured in your Shopify store.
On top of that we now also continuously sync shipping costs from Shopify when any changes are made to a subscription’s products. This way you and your customer always have access to the most correct shipping rate that will be charged on their next order.
Klaviyo API upgrade
Our integration with Klaviyo was upgraded to the most recent API version. This was needed because the old public API of Klaviyo will become unsupported as per June 30th, 2024.
With our upgrade it means that all Firmhouse merchants that use the Klaviyo integration can rest assured that everything will keep running as before.
Improved email validation on Checkout
We now have improved email validation on Checkout and API. The improved validation should prevent people from not getting emails after they signed up.
In addition: if you’re using Shopify, the validation improvements should also prevent that orders fail to generate because of Shopify’s stricter email validation.
Discount code available in eCommerce dataLayer
We now add the discount code that was used at checkout to the eCommerce dataLayer. This allows you to track in Google Analytics and other analytics tools how individual or campaign discount codes are performing. The coupon key is now added to the ecommerce key in the dataLayer that is rendered on the order thank you page.
ImprovementFixed autofill on Checkout for certain languages
ImprovementPrevent Shopify API rate limit errors
