Sell the use. Keep the product.

Product as a service on Firmhouse: one monthly fee with service included, every item tracked by serial and every return back in use.

OMBRA, a demo brand

OM-0688 returned. In refurbishment.

Just now

OM-0710 · OMBRA One

Assigned

Owned by S. de Vries

Month 14 of 36

Monthly fee

€ 49, service included

Brands that rent, lease and service with Firmhouse

One product. Every step of its life.

From the first fee to the last return, each item stays linked to a customer, a plan and its own record.

01

Offer access

Sell a monthly plan with service and a minimum term included. Customers pay with iDEAL | Wero, SEPA Direct Debit or card.

02

Track the item

03

Service and swap

04

Take it back

05

Measure

Your order

OMBRA One e-bike, monthly

€ 49.00

Service and insurance

Included

Shipping

Free

Total

€ 49.00 / mo

Minimum term 36 months. Service and swaps included.

Start · € 49 / month

OMBRA, a demo brand

01

Offer access

Sell a monthly plan with service and a minimum term included. Customers pay with iDEAL | Wero, SEPA Direct Debit or card.

Ossie, a demo brand

Your order

OMBRA One e-bike, monthly

€ 49.00

Service and insurance

Included

Shipping

Free

Total

€ 49.00 / mo

Minimum term 36 months. Service and swaps included.

Start · € 49 / month

Ossie, a demo brand

Your order

OMBRA One e-bike, monthly

€ 49.00

Service and insurance

Included

Shipping

Free

Total

€ 49.00 / mo

Minimum term 36 months. Service and swaps included.

Start · € 49 / month

02

Track the item

Give every item an internal number, a serial and a QR code, then assign it to a subscription. You always know who has what.

Ossie, a demo brand

OM-0710 · OMBRA One

Serial OMB-2207-0710

Owned by S. de Vries

Assigned

QR code

Linked

Ossie, a demo brand

OM-0710 · OMBRA One

Serial OMB-2207-0710

Owned by S. de Vries

Assigned

QR code

Linked

03

Service and swap

Record the damage on the item and assign a working one to the customer. The plan and the billing carry on.

Ossie, a demo brand

Damage logged on OM-0710

Mon 09:12

OM-0533 assigned to S. de Vries

Thu 14:00

OM-0710 to refurbishment

Fri

Plan and billing unchanged

S. de Vries keeps paying € 49 a month.

Ossie, a demo brand

Damage logged on OM-0710

Mon 09:12

OM-0533 assigned to S. de Vries

Thu 14:00

OM-0710 to refurbishment

Fri

Plan and billing unchanged

S. de Vries keeps paying € 49 a month.

04

Take it back

Create a return order, unassign the item, then set it to in refurbishment, available or back to supplier.

Ossie, a demo brand

Return order received

Damage field: scratched mudguard.

Unassigned from S. de Vries

28 Oct

In refurbishment

About 6 days

Available

4 Nov

Ossie, a demo brand

Return order received

Damage field: scratched mudguard.

Unassigned from S. de Vries

28 Oct

In refurbishment

About 6 days

Available

4 Nov

05

Measure

Export status, purchase and depreciation dates with the Assets report. Link revenue to each item through the API.

Ossie, a demo brand

Revenue from OM-0710

€ 1,127

23 months, 2 customers · via the API

Assets assigned

82%

+ 4 pts vs September

W35W36W37W38W39W40W41W42
Ossie, a demo brand

Revenue from OM-0710

€ 1,127

23 months, 2 customers · via the API

Assets assigned

82%

+ 4 pts vs September

W35W36W37W38W39W40W41W42

Rent it out again. And again.

Follow one OMBRA bike through two customers and a repair, and see what it earns along the way. OMBRA is a demo brand.

04 · Month 14

Return order

Returned
€ 686

S. de Vries ends the plan. A return order brings the bike back to the depot.

Earned by OM-0710

€ 686

14 months · 1 customer

Period

Customer

Event

Earned

Month 0

–

Added

€ 0

Month 1

S. de Vries

Signed up

€ 49

Month 9

S. de Vries

Repair

€ 441

Month 14

S. de Vries

Returned

€ 686

04 · Month 14

Return order

Returned
€ 686

S. de Vries ends the plan. A return order brings the bike back to the depot.

Earned by OM-0710

€ 686

14 months · 1 customer

Period

Customer

Event

Earned

Month 0

–

Added

€ 0

Month 1

S. de Vries

Signed up

€ 49

Month 9

S. de Vries

Repair

€ 441

Month 14

S. de Vries

Returned

€ 686

04 · Month 14

Return order

Returned
€ 686

S. de Vries ends the plan. A return order brings the bike back to the depot.

Earned by OM-0710

€ 686

14 months · 1 customer

Period

Customer

Event

Earned

Month 0

–

Added

€ 0

Month 1

S. de Vries

Signed up

€ 49

Month 9

S. de Vries

Repair

€ 441

Month 14

S. de Vries

Returned

€ 686

Questions about product as a service

What is product as a service?

How is it different from rental?

Who owns the product?

What happens when a product breaks?

Can I see what each product earns?

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