Protect
Know who you ship to.
Check identity, eligibility and risk at signup with Veriff, Signicat and Focum. Firmhouse holds the first payment and activates the subscription only when every check passes.
Order #4907 · Emma de Boer
Review
Espresso machine rental · € 42.60 on hold
Identity verified
Veriff · passport · face match
Eligibility answered
3 of 3 questions
Risk check passed
Focum · within your threshold
No duplicate found
Existing customers
Approve
Reject
Brands that only ship to approved customers
Every signup, checked before it ships.
Follow one signup from checkout to the warehouse. Each check updates the same order, and nothing ships until it passes.
From signup to approved.
Every new subscriber passes your checks before anything leaves the warehouse.
01
Verify identity
Customers confirm who they are with Veriff or Signicat while they sign up. The result sits on the customer record before you approve.
ID document and face check
Veriff and Signicat
Result on every customer
Acceptance checks
Identity verification
Provider
Veriff
Runs at signup, before activation
Identity check
Veriff
Emma de Boer is verified
Passport · NL · matches the name on the account.
View check
Daan Smit · signup #4912
Blocked
Risk check
Focum · passed
Blocklist
No match
Duplicate check
Same address as #4512
02
Screen for eligibility and risk
Ask your own questions, run a Focum risk check, match against your blocklist and stop repeat signups on the same address or email.
Your own checks and blocklists
Focum risk check
Limit signups per field
03
Approve before it ships
Choose whether checks block the signup or run after it. The first payment waits until you, or your rules, approve the customer.
Checks at signup or after
Payment held until activation with Adyen
Approve or reject by hand
When checks run
At signup, block until passed
After signup, approve by hand
Approve Emma de Boer
What Protect includes
Acceptance checks
Identity verification with Veriff and Signicat
Risk checks with Focum
Duplicate checks
Your own checks and blocklists
Checks at signup or after
Payment held until activation
Chargeback rate on Metrics
Two-factor login
Audit log per customer
Recently shipped
Payments
25 Aug 2026
Control when Adyen payments are captured
Read the release →
Analytics
12 Aug 2026
Track chargeback rate over time
Read the release →
Payments
19 Jun 2026
Control payment retries per subscription
Read the release →
Subscriptions
22 Apr 2026
Subscription audit log now includes extra field answer changes
Read the release →
How brands grow on repeat
How Zappie built a subscription experience that just works for Dutch parents
Read story
How Zippit reached 1,000 subscribers and built a subscription experience that actually fits their brand
Read story
How Parfumado scaled their perfume discovery platform with Firmhouse
Read story
How Firmhouse helped plnktn scale subscriptions across Europe
Read story
Questions about Protect
Which identity providers can I use?
Do checks slow down signup?
What happens to the payment while a customer waits?
Can I approve customers by hand?
Can I stop people signing up twice?
Who stores the ID data?