Designed to scale your subscription business in Europe

Firmhouse is the platform of choice for companies pioneering and scaling new commerce and consumption models.

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Built for Europe

Local Payments

Tailor your proposition to your markets by offering local payment methods for capturing mandates and charging on a recurring basis.

Payment Service Providers

We support the best in breed European focused Payment Service Providers that successfully power your recurring commerce business.

All required Payment Methods

Enable all required local methods for recurring payments. Optimised for high conversion on your checkout, turn any method to a SEPA mandate.

Deepdive

What makes running a successful commerce subscription in Europe so hard?

SEPA is the main direct debit method for subscriptions in Europe. It was clearly not designed with recurring commerce in mind. Creating a seamless customer experience with SEPA is not easy. But we have all the tools to help you achieve that.

Use your desired method on checkout

Offer a best-in-class checkout experience to your subscription customers. They can pick from their preferred local method, like iDeal, Bancontact, SOFORT and others to make their first payment. The connect bank account will be used for future deductions. No need to remember or enter your IBAN.

Simple mandate payments for any update

Provide your customers with the option to easily change their payment method. Any support recurring method works. Customers complete a €0,10 via, for example iDeal, and their bankaccount is updated. No need for requesting or filling out IBAN numbers manually from your customers.

Flexible dunning, and fraud prevention

SEPA payment statusses and chargebacks are quite the jungle to make sense of. Depending on the status, a new action on your side might be needed. We've solved this for you, and make sure that when a payment fails you and your team know what to do.

Want to learn more?

Find out what's possible with Subscription models.

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Built for Europe

Local payments

Tailor your proposition to your markets by offering local payment methods for capturing mandates and charging on a recurring basis.

Payment Service Providers

We support best-in-breed, European-focused Payment Service Providers that successfully power your recurring commerce business.

All required payment methods

Enable all required local methods for recurring payments. Optimized for high conversion at your checkout, convert any method into a SEPA mandate.

Deepdive

What makes running a successful commerce subscription in Europe so hard?

SEPA is the main direct debit method for subscriptions in Europe. It was clearly not designed with recurring commerce in mind. Creating a seamless customer experience with SEPA is not easy, but we have all the tools to help you achieve that.

Use your desired method on checkout

heir preferred local method, like iDeal, Bancontact, SOFORT, and others to make their first payment. The connected bank account will be used for future deductions. No need to remember or enter your IBAN.

Simple mandate payments for any update

Provide your customers with the option to easily change their payment method. Any supported recurring method works. Customers complete a €0.10 transaction via, for example, iDeal, and their bank account is updated. No need to request or manually fill out IBAN numbers from your customers.

Flexible dunning and fraud prevention

Is your payment method not listed or visible?

We can likely add support for your desired payment method through our PSP partners.

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Built for Europe

Risk prevention

Scaling product subscriptions or your rental business increases the risk of fraudulent customers. A good identification, acceptance, and risk-scoring mechanism mitigates the risks of losing your products to fraudsters.

Know your customer

In rental and subscription operations for valuable products, it's crucial to know who is on the other end of your checkout. With robust KYC integrations and orchestration, we make sure you know who your customer really is.

Risk-scoring and acceptance checks

After identifying your customer, it's important to know their creditworthiness. By running checks in risk-scoring databases, you can determine if your customer has a fraudulent past based on their payment history with other companies.

Deepdive

What makes customer identification and risk scoring across borders in Europe complex?

Most markets and regions within Europe have their own data providers offering specific identification and risk-scoring services. The data has to be sourced locally, according to European policies and standards, and sometimes additional regulations within the countries. This makes it hard to use one source in all markets and often hinders scaling.

Work with local providers and expertise

We integrate local providers and ensure that the data exchange between our platform and the provider complies with regulations. Only the allowed data and scoring are stored in our platform, leaving sensitive customer data with the provider.

Global identification methods

Providing identification papers while renting a car at the airport is expected, so why not for your e-bike online? Many companies avoid doing this because it introduces friction into the buying process. We optimized our integrations for a great customer experience.

Bring your own customer checks

Through our platform logic and APIs, you're capable of setting up your own approval flows. Customers in Firmhouse can be activated in two steps. Customers can check out easily, and your business operations run the approval processes afterward.

Want to learn more in detail about our methods?

Get in touch, and we can share more details on mechanisms and pricing.

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Built for Europe

Debt collection

Every online business operating with auto-debit methods and payments faces problems with late payments or customer chargebacks. Outstanding payments can easily mount up to large amounts. Our integration and partners offer coverage throughout Europe for processes and compliant debt collection of these funds, or help organize the return of your assets

Custom payment dunning flows

You can set up your payment dunning workflows in Firmhouse, depending on your region, business, and supported payment methods. When customers still aren’t paying their bills, you can call in the help of our partners to set up debt collection processes.

Compliant debt collection

With our primary debt collection partner, Intrum, we provide the correct setup for your business to start official collections. Their core operations are to provide localized help for debt collection in various markets. They can set up the desired workflow and retrieve your funds.

Deepdive

What makes debt collection across borders in Europe complex and hard to scale?

Debt collection is one of the hardest measures to recover unpaid bills between a customer and any business. The process typically affects both the customer and the business negatively, so it has to be done professionally to limit its impact. As expected, every country and region has its own rules and regulations that change often and are strictly upheld.

Design a customer friendly process

With the right approach, debt collection is not only effective but can also maintain a good relationship between the brand and the customer. Typically, customers are more cooperative and will work with the debt collector to settle in a positive manner.

In their language and culture

Crossing borders in Europe means encountering new languages and cultures, and on sensitive topics like debt collection, it's best to work with an experienced partner. The right approach is crucial to getting the issues resolved.

Operated by one partner

Selecting one partner that helps you in multiple markets ensures you operate the debt collection process in a way that fits your brand.

Want to learn more?

Find out what's possible with subscription models.

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FAQ

About e-commerce

The most common questions from our e-commerce customers

Which e-commerce platforms do you support?

We support Shopify and Shopware. Both integrations are slightly different due to how the platforms work. For both integrations, we offer all common European payment methods, like SEPA Direct Debit.

How do we charge our customers? Which payment methods do you support?

We use Payment Service Providers (PSPs) to charge customers. Currently, we integrate with Mollie, Adyen, and Stripe. Through these payment service providers, we can support payments worldwide, including all common payment methods in Europe. We provide advanced logic to manage settlement times for methods like SEPA Direct Debit.

Which subscription models do you support?

We provide support for a total of six archetypes of subscription models, natively in our platform:

- Rental & Lease
- Subscribe & Save
- Product-as-a-Service
- Try & Buy
- Memberships
- Pay in installments

However, the sky is the limit. All models can be tweaked to your needs if you want to create any variants of these.

Do you support headless integration strategies?

Yes! You won't be the first to integrate a custom front-end experience on our platform. It unlocks many possibilities to get really creative with the subscription experience.

Can we migrate from our current solution (another platform or in-house built)?

It's possible to migrate from your own solution to Firmhouse. We provide different paths to migrate to our platform. Most customers involve our migration team and experts to scope the migration. Depending on the complexity, it won't take much time to get all your customer data in. Some of our customers have migrated their own customer base via the API.

Inquire with the Firmhouse team to find out what would work best for you.

Question not answered?

Chat with the team to get your questions answered.

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About us

We are shifting commerce for good

We are shifting commerce for good and a more sustainable tomorrow—a future where waste becomes resources and products are designed to be reused, repaired, and recycled.

Meet the team

Why Firmhouse

Why companies choose Firmhouse

Firmhouse is the platform of choice for inspiring brands launching subscription-based products in Europe. We make it easy to launch quickly, scale across borders, and deliver seamless customer experiences with real human support every step of the way.