Billing and logistics

Meet the billing engine that pushes the boundaries of commerce and monetization strategies

Design a new commerce model and launch it in seconds

Imagine any way your customers can consume your products on a recurring model and launch your idea in a couple of clicks. Add a new product, set the right billing and shipping settings, and it’s immediately available on checkout.

Separate billing and shipping logic for true flexibility

With our billing and shipping logic fully separated, you gain the freedom to choose exactly how, when, and where customers are charged, fully independent from shipping logic. This makes any recurring model a breeze to set up.

Billing and payments

Billing logic fully designed for the fragmented and complex payments landscape in Europe

We solve the complexities of the European payments landscape with billing that was designed with old-school banking systems in mind. Launch subscriptions with the payment options your customers demand, without giving up flexibility in your checkout.

Capture payment mandates on customers' first checkouts.

Use the mandates to flexibly charge customers at the right time.

Ensure orders get paid with proven chargeback logic and tracking.

Billing

Create flexible billing schedules that include any type of product. Create custom billing intervals, contract commitments, and renewal terms. You can set this up per single product or bundles of products.

Invoicing

Automatically generate correct invoices for all purchases through your platform. Invoices are generated with the proper taxes and reflect any active discounts the customer has for that period.

Dunning

Failed payments are part of running a business with recurring payments. We provide retry strategies that automate dunning for overdue invoices. Customers can easily pay open invoices with payment links.

Multi-currency

With subscribers in over 40 countries, our platform supports many currencies out of the box. Looking for a currency that we don't support yet? We can easily add additional currencies via our payment partners.

Taxes

Automatically calculate the correct taxes on checkout and recurring invoices. Freely create your own tax-rates on our platform or use one of our tax compliance partners to dynamically calculate the right tax rates.

Reporting

Download all required invoice and payment information from our platform to perform revenue reconciliation in your accounting and finance systems.

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FAQ

About billing, invoicing, and payments

The most common questions about billing, invoicing, and payments

Which billing schedules do you support?

Our billing logic is very flexible. It allows you to create any billing rhythm or payment interval you want, all on one platform. We provide out-of-the-box support for the most common commerce models and subscription archetypes within e-commerce.

Which payment methods do you support?

We provide support for most common payment methods that people use to pay online. Next to support for credit cards, we specialize in supporting all European payment methods. Browse our payment method overview for more information.

Which subscription models do you support?

We provide support for a total of six archetypes of subscription models, natively in our platform:

- Rental & Lease
- Subscribe & Save
- Product-as-a-Service
- Try & Buy
- Memberships
- Pay in installments

However, the sky is the limit. All models can be tweaked to your needs if you want to create any variants of these.

Who processes the payments?

We partner and integrate with Payment Service Providers to process all payments on our platform. We currently support Mollie, Adyen, Stripe, and offer our own Firmhouse Payments product (Enterprise only). We don't rely on any of the subscription or recurring billing logic of these providers. All the billing logic lives on the Firmhouse platform, providing you with the greatest flexibility.

How does your platform calculate taxes for my invoices?

Currently, there are two ways to set tax rates on the Firmhouse platform. You can natively configure project-wide tax rates and override these with plan- or product-based tax rates. Alternatively, we provide an integration with TaxJar to calculate taxes dynamically on checkout and for recurring orders.

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About us

We are shifting commerce for good

We are shifting commerce for good and a more sustainable tomorrow—a future where waste becomes resources and products are designed to be reused, repaired, and recycled.

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Why Firmhouse

Why companies choose Firmhouse

Firmhouse is the platform of choice for inspiring brands launching subscription-based products in Europe. We make it easy to launch quickly, scale across borders, and deliver seamless customer experiences with real human support every step of the way.