Subscriptions: guardrails, faster rescheduling and clearer payments

Open an offer’s accepted count to see the new subscriptions customers created by accepting it. Offers that update an existing subscription, such as a plan switch or product addition, continue to open that original subscription.

Bring delivery instructions and additional subscription data into Firmhouse during a CSV import. Use shipping_notes for delivery preferences and a JSON metadata column for source-system references or other details; existing metadata keys stay intact unless the import replaces them.

Manage upcoming order notice settings directly from the Klaviyo lifecycle events list. Choose whether notices go out while a subscription is paused, before already-paid deliveries, and after shipment date changes; the same choices apply to both the email and the Klaviyo event.

Manage logo size and company name visibility alongside your other branding under Settings → Your business. Edit the sender information shown under Invoice from under Settings → Taxes & Invoices. Your existing branding and invoice details remain unchanged.

Invoice history now identifies payments that were recorded manually, including their payment link and internal reference. Historical payments receive the same label when their retained audit record confirms the manual action; payments without confirmed origins keep the neutral external-payment label.

Open a notification from an alert email or direct link to see its message, severity, source, creation time, and related record in a complete detail view. Errors, payloads, and suggested solutions appear directly below that context.

Browser tab titles now include the record ID and project name for open orders and subscriptions. Subscription tabs also keep the customer or company name, making it easier to switch between several records.

See the product and its current shipment date while choosing a new date. That context stays visible while you edit and when a date is rejected, helping you reschedule the right product without losing track of the original plan.

Use Tab and Enter or Space to close note, add-product, and cancellation dialogs. Closing a dialog with its Cancel or Close button returns focus to the control that opened it, so you can keep working without reaching for the mouse.

Payments settings now show the Mollie profile connected to your store, including its name, ID, and whether it runs in test or live mode. The profile appears directly above the payment methods that are currently active.

Order numbers now open as direct links in the Orders list and on customer subscriptions. Open several orders in new tabs to compare details side by side, copy a link for a teammate, and keep your current list exactly where you left it.

See how many subscriptions currently use each payment provider account under Settings → Payments, then open the filtered Subscriptions overview from the count. You can also choose an account by name in the overview, combine it with other filters, and keep the selection while paging through results.

Reschedule a scheduled order directly from its details page. Choose a new shipment date without returning to the customer’s order list, and see the updated date as soon as you save.

Charts in Oppy, Metrics, and Monitoring now share a cleaner visual style with softer gridlines, gradient fills, and tooltips that follow your cursor. Oppy bar charts show values above each bar, while unfinished periods such as the current month appear lighter and are labeled so far.

Oppy bar charts keep their value labels readable when many small bars appear together, including in the side panel. Subscription counts and charts also leave out unfinished checkouts unless you specifically ask about them.