Shift Happens
Week of Nov 9, 2026
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2
new
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10
improved
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2
fixed
Ship now, Agent on the Base plan and Customer Portal templates
Agent and Firmhouse MCP, now on the Base plan
Base plans can now give any team member Agent and Firmhouse MCP for €30 a seat a month. You choose who gets a seat, and you can move it to a teammate at any time.
Let customers ship their next order now
Give customers a Ship now link in the Customer Portal to request their next order early. They see the products and their new billing date before they confirm.
Improvements
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10
Take in Agent’s questions and approvals at a glance
Agent’s questions, approvals, tables and charts now share one card style, and approvals say plainly whether your changes went through.
Customize the Customer Portal return pages
New return and Return details templates let you adapt the Customer Portal v2 return pages to your store.
Customize the Customer Portal referral page with its own template
Adapt your referral page’s invitation, layout and sharing options to your brand with the new Referrals template. Your current referral page stays live until you publish.
Turn invoice-paid one-time purchases into subscriptions
Turn a one-time purchase paid by invoice into a subscription from its status menu, without charging the customer.
Plans used by Shopify subscriptions stay available
Plans stay available while ongoing Shopify subscriptions use them, so their selling plans can’t be removed from Shopify by accident.
Skip and snooze are on by default for new projects
Skip and snooze are now on by default for new projects, matching the default Customer Portal template.
Control skip and snooze actions in the Customer Portal
Choose whether customers can skip or snooze upcoming orders with one Customer Portal setting, now respected by Customer Portal v2 for plan-based and order-based projects.
Read a subscription’s Adyen shopper reference through the API
Query adyenShopperReference on a subscription in the GraphQL API to see the reference used for Adyen charges.
Clearer notifications in the Firmhouse Portal
Notifications in the Firmhouse Portal now say what happens next, put actions like Undo right under the message, and stack neatly when several arrive.
Customize the Customer Portal v2 Support page with its own template
Give the Customer Portal Support page your own FAQs, localized messages and layout with its new template, and choose whether Support shows in the navigation.
Fixes
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2
Agent’s gaze follows your cursor reliably
Agent’s eyes now stay on the front of the orb and follow your cursor in every direction.
Klaviyo segment refreshes now confirm your request
Refreshing a Klaviyo segment now confirms the request and shows the segment as queued.